I had called several other fabricators and was having a difficult time getting anyone to respond to my requests for an estimate of damage to my dinghy davits. I hadn't heard of POR, but when I saw POR's riggers working nearby and asked them to please have their office call me, they took my info and Kasey from POR responded promptly. He was extremely knowledgeable, professional and courteous and worked with the surveyor to provide several increasingly detailed estimates until I was able to settle the claim satisfactorily. He then worked with me to determine exactly what work I needed to perform and how to best accomplish my goal of making sure my davits were expertly repaired without delay. I decided to take the opportunity to also replace the zipper on my mainsail sail pack and re rig the lazy jacks, add some bird spikes to my main mast, and take are of a few other issues that had been left unaddressed. All three riggers who worked on my boat (Lance, Gabe and one other whose name escapes me) were polite, knowledgeable, and showed up on time and as promised. Definitely appreciate the responsiveness and professionalism.