When i called to set up an appointment to look at the rigging of my Columbia 36 Mk II Jamie explained to me the potential hazards of what might be going on in my mast internal mechanics. I even tipped my hand and told him that i was anticipating a pretty sizable bill, but as i am a first time boat owner i am pretty much at the mercy of the repair community. When Kacey came out he spent a few minutes looking things over, felt the tension on the rigging, then told me that as far as he could tell it was a minor issue that could be resolved easily, BUT that would be contingent on what was discovered once work began. We set up for a return visit the following week (i live in Phoenix so must commute out to San Diego). The following day the office called and asked if they could come out that afternoon, and in about an hour not only was my rigging unfouled but every line was properly secured and stowed, which is NOT how it was when they arrived. As a retired Marine, the professionalism that these folks displayed was the same i had always tried to exhibit when i led my Marines, and the care and concern they showed was also of that same high standard.